If my water service line freezes, who is responsible for thawing it out?

The City of Le Sueur is not responsible for thawing out your pipes, as the water service is the homeowner’s property from the house to the main in the street.  However, we will assist you in contacting the appropriate professional to fix the problem and will assist who you hire.

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1. I think my toilet is leaking, what should I do?
2. Who is responsible for maintenance of water meters, valves, and water service lines?
3. If I experience frozen water service after normal business hours, who do I call?
4. How do I know if I should run my water to keep my pipes from freezing?
5. What is the proper procedure for running water to prevent water service lines from freezing?
6. If my water service line freezes, who is responsible for thawing it out?
7. Can water temperature be used to predict if my water pipe will freeze?
8. The water at my faucet seems almost freezing. Should I be running my water?
9. I chose to run my water without contacting the Water/Wastewater Department. Can I get a credit on my utility bill for the excess water and sewer usage?
10. Can the City of Le Sueur predict which water services will freeze?
11. If there is a chance of water lines freezing, why not just tell everyone to run their water?
12. My house never had frozen pipes until recently. Why did my pipes freeze now?
13. I have been running my water as instructed by the Water/Wastewater Department and my sewer line now backed up. Who is responsible and should I call the City of Le Sueur?
14. The weather is supposed to rise above freezing. Can I stop running my water now?
15. What can I do to keep my pipes from freezing again?
16. When my water comes out of the tap, it looks cloudy, but then clears up. Should I be concerned?
17. What is the hardness of city water?
18. How does lead get into your house or building water?
19. Where does my water come from?